aatarheel@charter.net
Good Morning Sam. I have received your message. I am back in China now and tomnorrow I will go to the factory and get an update on the order. I was just there about three weeks ago and worked with them on the lights and the switch control position. At that time the product was nearing completion. I think we are probably ready to ship if we in fact have not already done so. I will send another e-mail in a day or two and give you another update. I have also had the factory to coswt the underbed drawer platform you inquired about. I have seen the one on your Web Site and guessed that this or something similar would be what you would want to have in the Cherry. The price is $475.00, which includes the freight. The Summerfield e-mail address is not workjing. The provider has gone out of business. If you have sent an e-mail to me at this address and it kicked back this is why. If you need to contact me you can do so at this address. I am searching for a new provider in the meantime for the Summerfield address. Incidentally who is your provider (Web Host)? Maybe I could contact them and re-establish the site. Thanks, Ken
Hi Sam. I heard from Spicer about Kimball. It is unbelieveable. We have been closed for the last two days due to a winter storm. Almost three feet of snow. Hopefully I will be able to get to the factory tomorrow and check on your shipment and send you an update. Talk to you soon. Hope you and Debbie are doing okay. Ken
Hi Sam. I checked and was told the Walls should deliver to you the week of 2/18/2005. I will keep a watch on this to make sure we stay with this schedule. Still cannot believe about Kimball. I told Spicer if there is a couple groups that really sold well for him and the other Reps let me know what they were and I can make over here. Take care. Ken
Good Morning Sam. I have been updated. The boat will be docking this week. They will need to clear Customs and then they will make arrangements for the delivery. The Valley Trucking is the delivery address they have. I will check back on Wednesday with the shipper to see where we are at. Hope all is well. Thanks, Ken
Good Morning Sam. Hope you are doing well. Once the ship lands, it should not take more then a couple of days to clear the customs. According to the reposrt I mhave received the ship will dock on Friday. Ken
Hi Sam. These items I will have sent out this week. Thanks, Ken
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Sam, I'm checking. You should have been contacted by now. I will let you know what's up. Ken
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Good Morning Sam and Debra. Hope you are both doing well. Our ship had some mechanical problems at sea and had to be towed into the Miami Port. I am checking to see if our goods are headed to Savannah by rail or what. Savannah is our Port of entry. Nobody has requested me to change the paperwork to Miami so I am assuming they are moving the goods the balance of the way on land. I am waiting on a response to this and a status. I will be back to you. Ken
Sam, Good Morning. I am sorry about the long delay. I had to send revised paperwork so that the Customs could be cleared in Miami. I was told otherwise the Container would set until the Ship could sail on to Savannah. I spoke with the Broker this evening (China Time) and they told me that the Container should be delivered no later then the middle of next week. Again I am sorry. It is the first time to use this shipper, and well their performance has left a lot for desire. Have a good day. Ken
Sam, I am told the container is on rail from Miami to Charlotte. I am told they still plan on a delivery this week. I will check again tomorrow. Ken
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Good Morning Sam. I checked late this afternoon on the container. It had not arrived into Charlotte as of yet. It is expected to arrive sometime overnight. Ken
Sam, I have the shipper checking. I was told this was delivered. I will get back to you. Ken
Hi Sam. I am waiting to hear from the shipper. I called again today and they told me they are waiting to hear from the Trucker who delivered the container. I am told the empty container has been returned. Sam I do not know what the hell is happening here. Are we sure Valley did not unload this thing and has it confused with something else? I am less then satisfied with this shipper. It is the first time I have used them. They are from over here. Their performance leaves a lot to be desired. I am going to be leaving here in just a couple days to travel back for the Market so I would like to have this settled before I leave because I will be out of touch for a couple days and then I am over there with them over here. I will either e-mail, or depending on the time phone you just as soon as I hear something. Thanks, Ken
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Sam, All I have as of right now is that the container has been unloaded. I am still waiting to here where and by who. I am leaving tomorrow for the US. I will try to have something for you prior to leaving. If I do not it will be the first thing I resolve when I arrive. I am sorry about this mess. Ken
Sales Safrietfurniture
Good Morning Sam. First please do not worry. We are insured. I would not ship anything without insurance, so you are protected. I am sure there has to be some reasonable answer to this and I will get to the bottom of it just as soon as I arrive. I will be in touch. Thanks, Ken
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Ken Thanks for the update although I was hoping the news would be better. If It will help things along get me the shippers info and I can try to call them from here. Not sure what that will do but I am very very worried about this. Was the container actually empty when returned to the shippers? Did someone check to make sure it was actually empty. How in the world could they deliver it to someone other than Valley Trucking (since the address and telephone # was supplied) and have them Sign for it and accept it????? Was it stolen ? Who is accountable for this mess? Just some of the questions swimming around in my head. My customers (and my bank account) are not taking this news well. Can I please get your cell # for the states and any other contact info ? Please give us a call any time. work and home: Hope you find some answers soon Sam
Sam, I am guessing you did not receive my e-mails last week. I found the product. It is in a warehouse in Charlotte. As far as I know it is still there, unless the Freight people have moved it. It is not useable. There was smoke and heat damage to it. The top coat blistered on many of the pieces from a fire that was aboard this freighter. I am having the replacements made. I take it from your e-mail you do not want me to do this. If this is the case let me know right away because they have started the cutting. We are shooting for a ship date of 4/29/05, so let me know quickly. I am in Californai for one day and then I am heading back to China. I will wait to see your e-mail. Thanks, Ken
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Hello Ken Please advise of the status of our container. If we do not get the order by next week we will need you to refund our deposit of: $ 8793.90 written to you in Sept. of 2004, a mere 7 months ago..... If you ever do find the container I will be happy to send you a check for the total in full. It is unfortunate that this trouble has occurred but I have to refund all the deposits to our customers and try to salvage what is left of our Good Name to them. I expected a call from you when you arrived to the States for an update, as you stated that this would be your top priority. I have not heard from you nor would you give us a contact # for you here in the States. Please advise ASAP James Safriet
Sam here is the e-mail I sent last week april 12th
Sam, I looked at the product yesterday and there is some damage. How much I cannot tell. I havenot been told this, but guessing on what I saw there was a fire on this boat. Anyway I will be back at the warehouse today. I will take some photos, and we will open up cartons to look inside and salvage what we can. I have told the factory to prepare to make replacements. I am assuming you will want to do this. They are waiting on my word as to what to make and how many. I do not think I will have a final tally until Wednesday. Sam the replacements will ship in approximately two weeks once I tell them what to make. The freight company will expedite the shipment to the states. I will be in touch. Thanks, Ken
here is the e-mail I sent april 11th
Good Morning Sam. Hope your doing well. Today I am going to Charlotte. The product has been unloaded in a warehouse there. It is my understanding that the container sustained some type of damage while on the ship. I am told it is water and smoke damage. I do not know the extent of what I am going to see. I just found out last night. Anyway as soon as I have some answers I will be in touch with you. Thanks, Ken
Sam here is the e-mail I sent April 13th
Good Morning Sam. We did not finish yesterday. I ran out of gas. I am still adjusting toi the time change. I have been awake since 2AM this morning, but of course the warehouse is closed at that time. Anyway I am headed back over there today, and we should finish. I have taken some photos that I will e-mail to you once we have completed. I have not found very many undamaged pieces as of yet. There definitely was a fire. You can smell the fire residue. Not much water damage has been found as of yet. I will be in touch. I think your closed today so if I finish I will not try and stop by today. Sam I have spoke with the factory overnight and told them I want the entire order remade and for them to get started. I have also told the freight company. If we find any good pieces out of this it will just be a bonus for you. Talk to you soon. Ken
Sam and Debbie. I am in route back to China. I will be back on Friday and will send an update on the shipping of both containers. I do not know why the e-mail did not work. Even you could not open when I re-forwarded to you. When I get back I will copy to a file and send to you. I don't want you to think I am pulling your leg. Ken
Hey Ken Thanks for the e mail. We couldn't open the attachment to read tho. Not sure why they wouldn't go through ?? Let us know about the second container when you can. Sam has called all the customers and explained the situation. We are looking at a ship date for the first container to us by what date ? Just so I can relay info to customers. Thanks again for looking into this, we appreciate it. Deborah Safriet
Hi Sam. I am back safely. I will try to get the mirror brackets out yet this week. They will ship by air. I will let you know exadctly what day they go out, and how they went. The two containers will ship on May 8, 2005. They will take about 24 days to reach you. They will come in at the LA Port and travel by rail to NC. I am really sorry about this. But Sam you would have had nothing but complaint with the product. The smoke smell was really bad, and some pieces actually blistered from the heat. Okay, I will be in touch. Ken
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Hey Ken Hope you got back to China ok. Do you have a confirmed ship date for the replacement container yet.? Also did you get my e mail about the replacement brackets, we need to get the Better Business Bureau off our backs? And the replacement queen pier bed mirror for our very patient customer? Thanks Sam
Hi Sam. I am waiting to hear from the factory. These replacement brackets were to go out prior to them shutting down for the holiday. They were down last week and today is their first day back. I have sent an e-mail to get an update and I am waiting on an answer. I should be able to tell you tomorrow the status. Sam you said you where in the hospital again. The again caught me by surprise. I did not know you had been in the hospital previously. I hope everything is okay, and it is nothing serious. Take care of yourself. Ken
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Hi Ken I received a notice from the Better Business Bureau stating that our issue with our customer will be considered resolved IF the customer receives her replacement brackets by July 1, 2005 Can you let us know if those have been mailed yet? Hope all is going ok with the containers, I believe it is to ship out May 8th with a delivery date to us by June 1, 2005 ?? Also in this shipment should be the additional replacement parts we need. If you can give us an update I would appreciate it. I have been in the hospital AGAIN. Just got home yesterday and taking it slow. Thanks Sam
Hi Sam. The Mirror Brackets did go out and they went to the Warehouse address. I am having it checked to see if they have delivered. I will let you know. Hope you are well. Ken
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Hey Ken not sure if you answered this question or not but did the mirror brackets for the pier mirror get sent out to me yet. Customer is getting antsy again and is threatening to call the BBB again. Thanks Sam
aatarheel@charter.net
